Returns & Exchanges

At QCY Official, we stand by the quality of our audio products and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your order, you may return it for a full refund or exchange provided the items are in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@qcy-official.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the item in its original box, including all accessories, manuals, and the charging case to ensure a successful inspection.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.